Privacy Policy
Introduction
At Alexander James Piano Services, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our services, including piano tuning and technical services.
Information We Collect
We may collect and process the following types of personal information:
Contact Information: This includes your name, email address, phone number, and postal address.
Service Details: Information regarding the services you request, including the type of piano, make, model, and service history.
Payment Information: Details necessary for processing payments, such as billing address and payment card details (processed through a secure third-party payment processor).
How We Use Your Information
Your personal information may be used for the following purposes:
Service Delivery: To provide you with the requested services and communicate with you regarding those services.
Customer Support: To respond to your queries, feedback, or complaints.
Marketing: With your consent, to send you information regarding promotions, events, or updates related to our services.
Administrative Purposes: For record-keeping and internal administrative purposes.
Data Protection
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, destruction, or alteration. Access to your personal information is limited to authorised personnel only.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy. When your data is no longer needed, we will securely delete or anonymise it.
Your Rights
You have the following rights regarding your personal information:
Access: You have the right to request a copy of the personal data we hold about you.
Rectification: If you believe your personal information is inaccurate or incomplete, you have the right to request correction.
Erasure: You have the right to request the deletion of your personal data under certain conditions.
Restriction: You have the right to request the restriction of processing your personal information in certain circumstances.
Data Portability: You have the right to request the transfer of your data to another organisation if technically feasible.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be notified to you by updating the policy on our website. We encourage you to review this policy periodically to stay informed about our practices.
Contact Us
If you have any questions regarding this Privacy Policy or our data processing practices, please contact us at:
Alexander James Piano Services
This Privacy Policy is effective as of 05 January 2025.